Frequently Asked Questions

Our aim is to make the booking of your villa vacation as easy as possible for you.
On this page you will find answers to questions that we are typically asked by clients.
If you still have an outstanding issue, please do not hesitate to contact us.
We have organized these questions into convenient categories.
Click on a category to find answers to questions about:

OUR RATES
OUR VILLAS
SPORTING ACTIVITIES
GETTING TO - AND AROUND - JAMAICA
LIFE IN THE VILLA
LIFE IN JAMAICA
TRAVEL

RATES
For High Season and Low Season rates, click here
For Thanksgiving 2008 rates, click here
For Christmas/New Year's 2008 rates, click here
For Easter 2009 rates, click here

What are the terms and conditions for my villa rental?
Will you explain the rates and minimum stay requirements?
How much will our villa vacation cost per person?
How does tipping work in a staffed villa?

VILLAS
Which villas are the best for weddings?
Which villas are best for honeymoons?
We are a large group planning a family reunion or corporate retreat and will need several neighboring villas. Which do you recommend?
Which villas are beachfront or oceanfront?
Which villas have the best ocean views?
We are a family (or group of families) with children. Which villas would suit us best?
Which villas are best for guests who use wheelchairs or guests with disabilities who require handicap accessible homes?
Which villas are good for yoga retreats?

SPORTING ACTIVITIES
Which villas are on or near golf courses?
How much are greens fees?
Which villas have private tennis courts?
Which villas have fitness equipment on site?
Which villas have Round Hill Beach Club membership?
Which villas are located at The Tryall Club?
If my villa does not have Round Hill or Tryall membership, what beaches can I use?

GETTING TO - AND AROUND - JAMAICA
Where can I book my flights?
What documents will I need to enter Jamaica?
How will I get around? Should I ask you to rent a car for me or to hire a driver?
If I have paid for a fulltime driver, what hours will he be available to us?

LIFE IN THE VILLA
Why should I stay in a villa and not in a hotel?
What are check-in and check-out times?
What will my villa staff do?
If we do not need all the bedrooms, will you rent them to someone else?
Which villas have complimentary private drivers?
Which villas have complimentary Internet access?
Which villas have pianos?
Which villas have one or more complimentary sea kayaks or ocean kayaks?
Which of your cooks are graduates of the Linda Smith Gourmet Cuisine Cooking Course?
Which villas have private tennis courts?
Which villas have hot tubs?
Which villas have heated pools?
Which villas have pool tables?
Which villas have complimentary cell phones?
Which villas have fax machines?
Which villas come with private on-site spas?

LIFE IN JAMAICA
What currency is used in Jamaica?
What is the weather like in Jamaica?
What to do in a case of a hurricane?
What is the weather like today?
What activities does Jamaica offer?
Is Jamaica safe?
Can I use my cell phone in Jamaica?
Can I access the Internet in Jamaica?
When is the lobster moratorium?

TRAVEL
Can I buy travel insurance?
Can you help me with flights?
What documents (proof of citizenship, passports or green cards) are required for my travel to Jamaica?